jaye 9 Privacy
Policy

1.1 Account Registration Data

When you create a jaye 9 account, we collect the personal information you provide during the registration process. This includes:

• Full legal name — as it appears on your National ID (NID) or other government-issued identification document.
• Date of birth — required to verify that you meet the minimum age requirement of 18 years.
• Mobile phone number — used for account authentication, transaction alerts, and player support communication.
• Email address — used for account notifications, promotional communications (where you have opted in), and official correspondence.
• Residential address — collected where required for identity verification or regulatory compliance purposes.
• Username and encrypted password — your chosen login credentials, stored in an irreversibly hashed format.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, jaye 9 may request copies of identity and address verification documents. These may include your National ID (NID), passport, driving licence, or a recent utility bill or bank statement. KYC documents are used exclusively to verify your identity and comply with anti-money laundering (AML) obligations. They are stored securely and are not used for any other purpose.

1.3 Financial Transaction Data

jaye 9 records all financial transactions associated with your account. This includes deposit amounts, withdrawal amounts, transaction timestamps, payment method identifiers (such as bKash wallet numbers or Nagad account references), and transaction status. Full payment card numbers are never stored on jaye 9 servers — card transactions are processed entirely by the payment provider using their own PCI-DSS compliant infrastructure.

1.4 Gaming Activity Data

We record data relating to your gaming activity on jaye 9, including the games you play, bet amounts placed, game session durations, wins and losses, and bonus usage history. This data is used to administer your account, resolve disputes, detect problem gambling patterns, and improve the platform experience.

1.5 Device and Technical Data

When you access jaye 9, our servers automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system, browser type and version, screen resolution, and session timestamps. This data is used for platform security, fraud detection, and aggregate analytics to improve platform performance.

1.6 Communications Data

If you contact jaye 9 player support via email or any other channel, we retain records of that correspondence. This includes the content of your messages, any attachments submitted, and the timestamps of communications. These records are maintained to ensure continuity of support, resolve disputes, and improve service quality.

3.1 Payment Service Providers

To process your deposits and withdrawals, jaye 9 shares necessary transaction data with the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, or the applicable bank or card network. The data shared is limited to what is required to complete the transaction and verify your identity as the account holder. Payment providers process this data under their own privacy policies and security frameworks.

3.2 Game Providers

jaye 9 hosts games supplied by third-party game developers including Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and Evolution Gaming. When you launch and play a game, limited technical data — such as your player session token, stake amount, and game outcome — is transmitted to the game provider's servers to operate the game. Game providers do not receive your full personal profile and are contractually prohibited from using any received data for their own marketing purposes.

3.3 KYC & Identity Verification Partners

jaye 9 may use third-party identity verification services to assist in validating the KYC documents you submit. These partners process your data solely for identity verification purposes under strict data processing agreements with jaye 9 and are not permitted to retain or use your data for any other purpose.

3.4 Fraud Detection & Security Services

Certain device and transaction data may be processed by third-party fraud detection and cybersecurity service providers engaged by jaye 9 to monitor platform security. These providers act as data processors on jaye 9's behalf and are bound by contractual obligations to process data only as instructed by jaye 9.

3.5 Legal & Regulatory Disclosure

jaye 9 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent required and jaye 9 will notify affected players where legally permissible to do so.

3.6 Business Transfers

In the event that jaye 9 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity before the transfer takes effect.

5.1 Technical Security Controls

jaye 9 implements a comprehensive set of technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS encryption on all data transmissions between your device and jaye 9 servers.
• Password hashing using industry-standard one-way cryptographic algorithms — your password is never stored in a recoverable format.
• Firewalls and intrusion detection systems monitoring all inbound and outbound network traffic to jaye 9 infrastructure.
• Role-based access controls ensuring that jaye 9 staff can only access the data necessary for their specific job function.
• Regular security audits conducted by internal and external security teams to identify and remediate vulnerabilities.
• Secure data centres with physical access controls, CCTV monitoring, and environmental protections for the servers hosting jaye 9 data.

5.2 Organisational Security Measures

Beyond technical controls, jaye 9 enforces organisational data security policies including: mandatory data protection training for all staff with access to personal data; a formal data breach response procedure; strict confidentiality obligations for all personnel and third-party service providers; and regular review of data access logs to detect and investigate anomalies.

5.3 Data Breach Notification

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, jaye 9 will notify affected players promptly via their registered email address or mobile number. Notification will include a description of the nature of the breach, the categories of data affected, and the steps jaye 9 has taken or proposes to take to address the breach and mitigate its effects.

5.4 Player Responsibility

While jaye 9 takes robust measures to protect your data, the security of your account also depends on you. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that you access jaye 9 only from secure, trusted devices. jaye 9 will never ask you for your password via email, telephone, or any other channel. If you receive any communication purporting to be from jaye 9 that requests your password, treat it as fraudulent and report it immediately to [email protected].

As a jaye 9 player, you have the following rights in relation to your personal data held by jaye 9. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 2 business days (Bangladesh Standard Time) and provide a substantive response within a reasonable period.

7.1 Right of Access

You have the right to request a copy of the personal data that jaye 9 holds about you. We will provide this information in a clear, structured format. Your first access request in any 12-month period will be fulfilled at no charge. jaye 9 reserves the right to charge a reasonable administrative fee for subsequent requests within the same period.

7.2 Right to Rectification

If any personal data jaye 9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly in the account dashboard. For data that cannot be self-corrected — such as KYC verification records — contact [email protected] with the corrected information and supporting documentation.

7.3 Right to Erasure

You have the right to request that jaye 9 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the lawful basis for processing), or where the data has been processed unlawfully. This right is subject to our legal retention obligations as described in Section 6.

7.4 Right to Restrict Processing

You have the right to request that jaye 9 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a complaint about processing is under review. During a restriction period, jaye 9 will continue to store your data but will not actively process it for other purposes.

7.5 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from jaye 9, contact [email protected] or update your notification preferences in the account dashboard. Opt-out requests will be actioned within 5 business days.

7.6 Right to Data Portability

Where jaye 9 processes your data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider if you wish. Submit data portability requests to [email protected].